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    General Terms & Conditions

    Table of Contents:

    • Article 1 - Definitions
    • Article 2 - Identity of the Entrepreneur
    • Article 3 - Applicability
    • Article 4 - The Offer
    • Article 5 - The Agreement
    • Article 6 - Right of Withdrawal
    • Article 7 - Costs in Case of Withdrawal
    • Article 8 - The Price
    • Article 9 - Compliance and Warranty
    • Article 10 - Delivery and Execution
    • Article 11 - Payment
    • Article 12 - Complaints Procedure
    • Article 13 - Disputes
    • Article 14 - Additional or Different Provisions

    Article 1 | Definitions The following definitions are used in these terms and conditions:

    • Reflection period: the period within which the consumer can exercise their right of withdrawal.
    • Consumer: the natural person not acting in the exercise of a profession or business who enters into a distance contract with the trader.
    • Day: calendar day.
    • Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
    • Durable data carrier: any means that enables the consumer or trader to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.
    • Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period.
    • Model form: the model form for withdrawal made available by the entrepreneur which a consumer can fill in when they want to exercise their right of withdrawal.
    • Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance.
    • Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement.
    • Technique for distance communication: means that can be used for concluding an agreement without the consumer and entrepreneur having come together in the same room at the same time.
    • General Terms and Conditions: the present General Terms and Conditions of the Entrepreneur.

    Article 2 | Entrepreneur's Identity

    BETTER IMPACT LIMITED
    RM 1120, 11/F., OCEAN CENTRE,
    HARBOUR CITY, TSIM SHA TSUI
    HONG KONG
    76733697
    +1 (321) 448-3305
    Email: help@nordicbewell.com
    Customer service: Mon-Fri 09:00 - 17:00

    Article 3 | Applicability These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.
    Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the remote agreement is concluded, it will be indicated that the general terms and conditions are available for inspection at the entrepreneur's premises and that they will be sent free of charge to the consumer as soon as possible upon request.
    If the distance contract is concluded electronically, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be stored by the consumer in a simple manner on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.
    In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favourable to them.
    If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions shall otherwise remain in force and the provision concerned shall be replaced without delay by mutual agreement with a provision that approximates the purport of the original as closely as possible.
    Situations not provided for in these general terms and conditions should be assessed 'in the spirit' of these general terms and conditions.
    Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions.

    Article 4 | The Offer If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
    The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
    The offer contains a complete and accurate description of the products and/or services on offer. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
    All images, specifications, and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.
    Images of products are a true representation of the products offered. The operator cannot guarantee that the colors displayed correspond exactly to the real colors of the products.
    Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns, in particular:

    • the price including taxes;
    • any shipping costs;
    • the way in which the agreement will be concluded and which actions are necessary for this;
    • whether or not the right of withdrawal is applicable;
    • the method of payment, delivery, and performance of the agreement;
    • the period for accepting the offer, or the period within which the trader guarantees the price;
    • the level of the rate of distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
    • whether the agreement will be archived after its conclusion and, if so, how it can be consulted by the consumer;
    • the manner in which the consumer, before concluding the contract, can check and, if desired, rectify the data provided by them under the contract;
    • any languages other than Dutch in which the contract can be concluded;
    • the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and
    • the minimum duration of the distance contract in case of an extended transaction.

    Article 5 | The Agreement Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions stipulated.
    If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
    If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to protect the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
    The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the remote agreement. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, while giving reasons.
    The entrepreneur will include the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier:

    • the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
    • the conditions on which and the way in which the Consumer may exercise the right of withdrawal, or, as the case may be, clear information about being exempted from the right of withdrawal;
    • the information on guarantees and existing after-sales services;
    • the data included in article 4 paragraph 3 of these terms and conditions, unless the trader has already provided the consumer with these data before the performance of the contract;
    • the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration. In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.
      Each agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.

    Article 6 | Right of Withdrawal Upon delivery of products:

    • When purchasing products, the consumer has the possibility of dissolving the agreement without giving reasons for 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and communicated to the entrepreneur.
    • During the reflection period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product to the entrepreneur with all delivered accessories and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
    • If the consumer wishes to exercise their right of withdrawal, they are obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known using the model form or by another means of communication such as e-mail. After the consumer has made it known that they want to use their right of withdrawal, the consumer should return the product within 14 days. The consumer must prove that the delivered goods were returned in time, for example by means of proof of dispatch.
    • If the customer has not expressed the wish to exercise the right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods mentioned in paragraphs 2

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